CONTACT

ALL SALES FINAL

ALL SALES ARE FINAL DUE TO THE LOW COST OF GOODS. WE DO NOT OFFER RETURNS OR EXCHANGES. PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE COMPLETING YOUR PURCHASE.

ORDER ISSUES

IF AN ITEM IS INCORRECT OR DEFECTIVE, EMAIL US AT CONTACT@EQUATORAFFAIR.STUDIO AND WE WILL TAKE

RESPONSIBILITY AND RESOLVE IT PROMPTLY.

PLEASE INCLUDE YOUR ORDER NUMBER AND A BRIEF DESCRIPTION.

5. PRICING AND PAYMENTS

ALL PRODUCT PRICES WILL BE DISPLAYED ON OUR WEBSITE IN THE APPLICABLE CURRENCY AT THE TIME OF PURCHASE.

UNLESS EXPRESSLY STATED OTHERWISE, PRICES DO NOT INCLUDE INTERNATIONAL SHIPPING CHARGES, CUSTOMS

DUTIES, IMPORT TAXES OR OTHER FEES IMPOSED BY THE DESTINATION COUNTRY.

CUSTOMERS ARE RESPONSIBLE FOR ANY ADDITIONAL CHARGES ASSOCIATED WITH IMPORTING PRODUCTS INTO THEIR COUNTRY.

WE RESERVE THE RIGHT TO UPDATE PRODUCT PRICES, SHIPPING CHARGES AND PROMOTIONAL OFFERS WITHOUT PRIOR NOTICE. ANY CHANGES WILL NOT AFFECT ORDERS THAT HAVE ALREADY BEEN ACCEPTED AND CONFIRMED.

PAYMENT MUST BE COMPLETED THROUGH THE PAYMENT METHODS MADE AVAILABLE AT CHECKOUT UNLESS AN ALTERNATIVE ARRANGEMENT HAS BEEN EXPRESSLY AGREED UPON.

6. SHIPPING AND DELIVERY

EQUATOR AFFAIR OPERATES FROM SRI LANKA AND MAY OFFER DOMESTIC AND INTERNATIONAL SHIPPING DEPENDING ON THE DESTINATION AND AVAILABILITY OF DELIVERY SERVICES.

SHIPPING METHODS, COSTS AND ESTIMATED DELIVERY PERIODS WILL BE COMMUNICATED DURING THE PURCHASING PROCESS OR THROUGH THE RELEVANT SHIPPING INFORMATION PROVIDED ON OUR WEBSITE.

DELIVERY ESTIMATES ARE PROVIDED FOR GUIDANCE AND ARE NOT GUARANTEED. DELAYS MAY OCCUR DUE TO COURIER OPERATIONS, CUSTOMS CLEARANCE, PUBLIC HOLIDAYS,

WEATHER CONDITIONS OR CIRCUMSTANCES OUTSIDE OUR REASONABLE CONTROL.

CUSTOMERS ARE RESPONSIBLE FOR PROVIDING ACCURATE AND COMPLETE DELIVERY INFORMATION. EQUATOR AFFAIR CANNOT BE HELD RESPONSIBLE FOR DELAYS, FAILED DELIVERIES OR ADDITIONAL COSTS RESULTING FROM INCORRECT OR INCOMPLETE SHIPPING DETAILS SUPPLIED BY THE CUSTOMER.

FOR INTERNATIONAL ORDERS, CUSTOMERS ARE RESPONSIBLE FOR COMPLYING WITH APPLICABLE IMPORT REGULATIONS AND PAYING ANY CUSTOMS DUTIES, TAXES OR ADDITIONAL CHARGES IMPOSED BY THE DESTINATION COUNTRY.

IF AN ORDER IS RETURNED TO US DUE TO AN INCORRECT ADDRESS, FAILURE TO COLLECT THE PACKAGE OR REFUSAL TO ACCEPT DELIVERY, ADDITIONAL SHIPPING CHARGES MAY APPLY BEFORE THE ORDER CAN BE DISPATCHED AGAIN.

PLEASE CONTACT US IF YOUR ORDER HAS NOT ARRIVED WITHIN THE ESTIMATED DELIVERY PERIOD.

7. REFUNDS, RETURNS AND EXCHANGES

ALL SALES FINAL

DUE TO THE PRICING AND PRODUCTION STRUCTURE OF SELECTED PRODUCTS, ALL SALES ARE FINAL UNLESS OTHERWISE STATED AT THE TIME OF PURCHASE.

WE DO NOT OFFER RETURNS, EXCHANGES OR REFUNDS FOR CHANGES OF MIND, INCORRECT SIZING SELECTED BY THE CUSTOMER OR PERSONAL PREFERENCE.

CUSTOMERS ARE RESPONSIBLE FOR REVIEWING PRODUCT DESCRIPTIONS, SIZING INFORMATION, SPECIFICATIONS AND ORDER DETAILS CAREFULLY BEFORE COMPLETING THEIR PURCHASE.

THIS POLICY MAY APPLY PARTICULARLY TO LOWER-PRICED PRODUCTS, LIMITED RELEASES, PROMOTIONAL ITEMS AND OTHER PRODUCTS EXPLICITLY DESIGNATED AS FINAL SALE.

WHERE A PRODUCT IS DESIGNATED AS FINAL SALE, THIS WILL BE COMMUNICATED ON THE RELEVANT PRODUCT PAGE OR DURING THE PURCHASING PROCESS BEFORE THE ORDER IS COMPLETED.

ORDER ISSUES

IF AN ITEM ARRIVES DEFECTIVE, DAMAGED OR DIFFERS FROM THE PRODUCT ORDERED, PLEASE CONTACT US AT CONTACT@EQUATORAFFAIR.STUDIO.

WE WILL TAKE RESPONSIBILITY FOR VERIFIED ISSUES ATTRIBUTABLE TO EQUATOR AFFAIR AND ARRANGE AN APPROPRIATE RESOLUTION, WHICH MAY INCLUDE A REPLACEMENT, EXCHANGE OR REFUND.

WHEN REPORTING AN ISSUE, PLEASE INCLUDE:

PLEASE CONTACT US WITHIN A REASONABLE PERIOD AFTER RECEIVING YOUR ORDER SO THAT WE CAN ASSESS AND RESOLVE THE ISSUE PROMPTLY.

ALL REPORTED ISSUES WILL BE REVIEWED ON A CASE-BY-CASE BASIS.

NOTHING IN THIS POLICY EXCLUDES OR LIMITS ANY CONSUMER RIGHTS OR REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED UNDER APPLICABLE LAW.